Return & Refund Policy – Joy Travel Agency

All sales are final. Joy Travel Agency does not offer returns, refunds, or credits for any trip once the reservation is completed.

Refunds will not be issued for:

• passenger cancellations

• changes of plans

• late arrivals

• missed departures

• missed return boarding

• no‑shows

• weather conditions

• attraction closures or changes at the destination

• any situation outside Joy Travel Agency’s control

Passenger Responsibility Passengers must arrive 30 minutes before departure for check‑in and boarding. If a passenger fails to arrive on time for departure or return, the bus will leave as scheduled and no refund or credit will be provided.

Operational Changes Joy Travel Agency may adjust schedules, routes, or trip details when necessary for safety or legal compliance. These changes do not qualify for refunds or compensation.

By completing a reservation, the passenger agrees to this Return & Refund Policy.