Terms of service

1. Acceptance of Terms

By completing a reservation for any Joy Travel Agency trip, the passenger agrees to all terms, policies, and conditions listed below. These conditions apply to every passenger without exception.

2. Nature of Service

Joy Travel Agency provides round‑trip transportation, general assistance, and trip coordination. Passengers may have free time at the destination to explore independently. Joy Travel Agency is not responsible for activities, attractions, or services offered by third parties at any destination.

3. No‑Refund Policy

All sales are final. No refunds are issued for cancellations, changes of plans, late arrivals, no‑shows, or any situation outside Joy Travel Agency’s control.

4. Schedule & Punctuality

Arrival Before Departure

Passengers must arrive 30 minutes before the scheduled departure time for boarding and check‑in. The bus will depart exactly at the stated time.

Return Trip

Passengers must be at the designated meeting point at the scheduled return time. The bus will leave on time and will not wait for late passengers.

5. Late Passenger Policy

If a passenger fails to arrive on time for departure or return:

  • The bus will not wait under any circumstances.

  • The passenger is fully responsible for arranging their own transportation.

  • No refunds, credits, or compensation will be issued.

By booking, the passenger accepts this condition and releases Joy Travel Agency from any responsibility related to missed boarding.

6. Behavior & Conduct

Joy Travel Agency reserves the right to deny boarding or remove any passenger who:

  • behaves inappropriately

  • endangers the safety of the group

  • refuses to follow staff instructions

No refunds will be issued in these cases.

7. Passenger Responsibility

Each passenger is responsible for:

  • their personal belongings

  • their safety during free time at the destination

  • following staff instructions

  • complying with all scheduled times

Joy Travel Agency is not responsible for lost, stolen, or damaged items, nor for accidents occurring outside the bus.

8. Weather Conditions

Trips operate rain or shine. Some activities or attractions may vary depending on weather, but transportation and trip logistics remain unchanged.

9. Operational Changes

Joy Travel Agency may adjust schedules, routes, or operational details if necessary for safety or legal compliance. Any changes will be communicated to passengers.

10. Limitation of Liability

Joy Travel Agency is not liable for:

  • delays caused by traffic, weather, or third parties

  • attraction closures or changes at the destination

  • additional passenger expenses

  • accidents or incidents occurring outside the bus

Joy Travel Agency’s responsibility is strictly limited to the transportation service contracted.

11. Informed Consent

By booking, the passenger confirms that they:

  • have read these terms

  • understand them

  • accept them voluntarily

  • acknowledge their responsibility to comply with them

12. Contact Information

Joy Travel Agency 216 W State St, Granby, MA Customer Support: joytravelbus@gmail.com